Responsible Gaming

Gamble for entertainment

Responsible gambling begins with a clear understanding of what gambling is and what it is not. Casino games involve risk, and outcomes are determined by chance or the rules of the game. There is no guaranteed strategy, system or pattern that can ensure a win. A previous result does not make a particular outcome more likely, and a losing run does not mean that a win is due.

Only gamble with money you can afford to lose after essential costs have been covered. Gambling should not affect your ability to pay for rent or mortgage payments, food, transport, utilities, education, medical care or other regular commitments. It should also not be funded with money intended for someone else, borrowed money or credit that you may struggle to repay.

Before playing, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense rather than an investment. Once your planned amount or time has been used, stop playing. Do not increase your spending simply because you are excited, frustrated or trying to recover an earlier loss.

• Set a budget before you start and keep your gambling separate from essential household money.
• Set a time limit and take regular breaks away from the screen.
• Avoid gambling when you are upset, tired, stressed, angry or under the influence of alcohol or other substances.
• Remember that gambling outcomes are unpredictable and that losses cannot be guaranteed to return.
• Keep gambling private and transparent where appropriate, especially if it affects shared household finances.

Practical ways to stay in control

Small decisions made before gambling can help you maintain control while you play. Consider writing down your budget and time limit before opening a game. Using a separate account for entertainment spending, turning off promotional notifications where possible and avoiding instant access when you are trying to take a break may also help you follow your plan.

Use available account tools

Where available, account settings may allow you to set deposit, spending, loss or session limits, request a break, or restrict access for a chosen period. The exact tools, conditions and availability can vary. Review the information shown in your account and choose settings that reflect an amount you can genuinely afford.

A limit is most useful when it is set before gambling begins. Do not choose a limit based on the amount you hope to win. Choose it based on your income, essential expenses and other financial responsibilities. If you find yourself repeatedly wanting to increase a limit, or waiting for a limit to reset so you can continue, consider taking a longer break and seeking support.

Take a planned break

A break can be useful even when gambling has not caused a serious problem. Use a break to review your spending, consider how gambling makes you feel and decide whether it still fits your entertainment budget. During a break, avoid opening new gambling accounts elsewhere or using other services to continue playing.

1. Review your recent gambling activity and compare it with your original budget.
2. Record how much time and money you spend, including deposits and losses.
3. Remove gambling applications or promotional messages if they make it harder to follow your plan.
4. Tell someone you trust that you are taking a break and ask them to support your decision.
5. If a short break does not feel sufficient, consider self-exclusion and professional support.

Recognise when gambling may be a problem

Problem gambling can develop gradually. It does not depend on how much a person wins or loses, and it can affect anyone. The important question is whether gambling is becoming difficult to control or causing problems in your financial situation, relationships, work, study, health or general wellbeing.

Consider speaking with a support service or health professional if you recognise any of the following behaviours:

• Spending more time or money gambling than you intended.
• Trying to win back losses by continuing to gamble or increasing your stakes.
• Feeling restless, irritable or anxious when you cannot gamble.
• Hiding gambling activity, losses or account information from family, friends or colleagues.
• Borrowing money, selling belongings or missing bills to fund gambling.
• Neglecting work, study, relationships, sleep, health or other responsibilities.
• Thinking about gambling frequently or planning your day around the next opportunity to play.
• Making repeated promises to stop or cut back but being unable to do so.
• Using gambling to escape stress, loneliness, sadness or other difficult feelings.
• Feeling guilt, shame, hopelessness or distress because of gambling.

You do not need to wait for a crisis before asking for help. Early support can make it easier to understand what is happening, protect your finances and create a practical plan. Speaking with someone does not require you to have a diagnosis or to prove that your situation is serious.

Self-exclusion and getting support

If you want to stop gambling, self-exclusion may be an appropriate option. Self-exclusion is a request to prevent or restrict your access to a gambling account or service for a selected period or under selected conditions. Read the relevant information carefully before confirming your request, including how it starts, how long it applies and what happens to access during the exclusion period.

If you believe you may be at risk of gambling harm, contact the available customer support channel through the website and ask about safer gambling or self-exclusion options. Do not rely on a temporary account closure alone if you are trying to stop gambling across multiple providers. Consider asking other gambling services you use about their own exclusion processes.

Support is also available from gambling counselling services, qualified health professionals, financial counsellors and trusted community organisations in Australia. A counsellor can help you identify triggers, manage urges, plan for difficult situations and address financial or relationship concerns. You may choose to involve a partner, family member or friend so that someone you trust can help you maintain your plan.

If gambling has created financial pressure, avoid taking further loans or using additional credit to chase losses. Consider speaking with a financial counsellor about budgeting, creditor communication and practical next steps. If gambling is connected with severe emotional distress or thoughts of self-harm, seek urgent help from local emergency services or a qualified crisis support provider.

• Ask for a break or self-exclusion as soon as you feel gambling is becoming unsafe.
• Tell a trusted person what support you need and be honest about your current situation.
• Block or limit access to funds that you might use for gambling.
• Avoid gambling on behalf of another person or allowing another person to use your account.
• Keep records of support conversations, budgets and agreed steps so you can review your progress.

Protecting young people and your account

Gambling is for adults who meet the applicable legal age requirements. Minors must not use a gambling account, and adults should take reasonable steps to prevent children and other unauthorised people from accessing their devices or account. Do not share your login details, payment information, passwords or security codes.

Use strong, unique account credentials and keep your device security up to date. Log out when you have finished, particularly when using a shared device. If you believe someone else has accessed your account, change your password and contact the available support channel promptly. Account activity should be reviewed regularly so that unfamiliar transactions or changes can be identified.

Mrpunter Casino encourages players to make informed decisions and use available safer gambling features responsibly. These features are designed to support your choices, but they work best when combined with an honest budget, clear time limits and a willingness to stop. No account tool can replace professional support where gambling is causing harm.

If you are unsure whether gambling is suitable for you, do not play until you have considered your circumstances and obtained appropriate guidance. Gambling should remain optional, affordable and within your control. Taking a break or asking for help is a responsible decision, not a failure.