Privacy Policy

Information we may collect

The information handled by an online casino can vary depending on how you use the website and the services available to you. Mrpunter Casino may collect information that you provide directly, information created when you use your account and technical information collected when you visit the website.

Account and identity information

When you register or manage an account, we may handle details such as your name, date of birth, contact details, account login information and relevant preferences. We may also handle information needed to confirm that an account belongs to the person using it. This can include verification documents or information from verification checks. Such material may contain identity, address or other details needed to confirm eligibility and help maintain a safe service.

Payments and transactions

We may handle payment-related information and records of deposits, withdrawals, wagers, account activity and other transactions. Payment providers may process payment details under their own privacy policies. We use transaction information to operate account services, investigate unusual activity, answer questions, keep accurate records and meet obligations that apply to online gambling services.

Technical and usage information

When you access the website, we may receive device and connection information such as your IP address, browser type, operating system, device characteristics, approximate location based on technical information, pages visited and the dates or times of activity. We may also receive information about how you interact with the website. This information helps with security, troubleshooting, service performance and understanding how the website is used.

Some information may be collected through cookies and similar technologies. You can read more about these technologies below. You should only provide information that is accurate and belongs to you, and you should keep your account details secure.

How we use personal information

Personal information may be used for the purposes connected with providing and managing the casino service. The purpose will depend on the information involved and your relationship with Mrpunter Casino. Common purposes include:

• Creating, maintaining and administering your account.
• Providing website features, account services and player support.
• Processing deposits, withdrawals and other account transactions.
• Checking identity, eligibility and account information.
• Carrying out verification, security and anti-fraud checks.
• Detecting, preventing and investigating suspicious, prohibited or potentially harmful activity.
• Communicating with you about your account, service requests, security matters and important changes.
• Understanding website use, testing features and improving reliability, performance and user experience.
• Managing responsible service processes and identifying activity that may require attention.
• Meeting legal, regulatory, accounting, record-keeping and other applicable obligations.
• Protecting the rights, property, security and systems of Mrpunter Casino, its players and relevant service providers.

Where marketing communications are available, we may use contact details and marketing preferences to send information about services, features or offers that may be relevant to you. Marketing messages will be handled in accordance with your choices and any requirements that apply. You can ask us to stop using your information for marketing at any time.

We may combine information from different parts of the service when this is reasonably necessary for the purposes described in this Privacy Policy. For example, account, transaction, verification and technical records may be reviewed together to protect an account, investigate an issue or provide support. We do not use personal information for unrelated purposes unless permitted or required to do so.

Cookies and similar technologies

Cookies are small text files or similar technologies stored on your device when you visit a website. They may help the website remember settings, keep sessions working, support account functions, measure website performance and understand how pages are used. Some cookies may be necessary for core website functions, while others may support analytics, preferences or communications.

Cookie information may be linked with technical or account information where this is needed for security, service operation or another purpose explained in this Privacy Policy. Cookies can also help identify unusual access patterns and protect accounts from misuse.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all future cookies, or receive a warning before a cookie is stored. If you block cookies, parts of the website may not work properly, particularly features that require an active session or saved preferences. Changing browser settings does not necessarily remove information already collected or held in account and transaction records.

Sharing, security and retention

Personal information may be shared with carefully selected service providers where they need it to perform services for the website or support the purposes described in this Privacy Policy. These providers may assist with payment processing, identity and verification checks, fraud prevention, technical hosting, website security, customer support, communications, analytics, professional services or record management. They should only receive information relevant to the service they provide.

Information may also be disclosed where it is necessary to protect players, investigate suspected misuse, respond to a valid request, resolve a dispute, protect legal rights, or meet an applicable legal or official requirement. If a service provider handles information on behalf of Mrpunter Casino, it may have its own privacy terms. We expect appropriate handling and protection of information shared for service purposes.

Reasonable administrative, technical and organisational measures may be used to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, account security procedures, monitoring, secure systems and staff or provider processes. No method of transmission or storage can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you believe your account has been accessed without permission.

Personal information is kept only for as long as it is reasonably needed for the purposes described here, unless a longer period is required or permitted. Some account, verification, payment, transaction, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or disposed of in an appropriate manner.

Depending on the services used and the providers involved, information may be accessed or processed in another location. Any such handling is managed with regard to applicable privacy and security requirements. We do not make promises about a particular country or processing location where those details may change.

Your privacy choices and contacting us

You may have rights and choices relating to the personal information we hold about you. These rights can depend on the circumstances, the type of information involved and any record-keeping or legal requirements that apply. To exercise a privacy right or ask a question about the handling of your information, contact support@mrpuntercasino.click.

• Access: ask for information about the personal information we hold about you and, where appropriate, a copy of that information.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete personal information where there is no continuing need or other valid reason to keep it. Some records may need to remain available for a period required by law, even after an account is closed.
• Marketing consent: withdraw your consent to marketing communications or ask us to stop using your information for marketing. You may also use an unsubscribe option in a marketing message where one is provided.
• Questions and complaints: contact us if you want an explanation of how information has been handled or believe your privacy has not been properly addressed.

When you make a request, we may need to confirm your identity or ask for additional information so that personal information is not disclosed to the wrong person. We aim to respond within a reasonable time. If a request cannot be completed in full, we will generally explain the reason, such as a security concern, the rights of another person, an unresolved identity question or a record that must be retained.

Withdrawing marketing consent will not usually affect service messages that are necessary to administer your account, process transactions, maintain security or provide important information about the website. Your browser cookie choices may also be managed separately through your browser settings.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The updated version will apply when it is published on the website unless a different effective date is stated. You should review this page occasionally so that you remain informed about how personal information may be handled. Continuing to use the website after an update may indicate that you have read the revised policy, to the extent permitted.